Last Updated: November 16, 2025

We strongly suggest that you read and understand our Terms and Conditions as outlined below. Please contact TEFLmasters if you have any questions relating to these terms.

1. INTELLECTUAL PROPERTY

1.1 All material on the TEFLmasters website is the property of the TEFLmasters. Copying, sharing, or reproducing any material beyond the provided social media sharing buttons is strictly prohibited.

1.2 It is free to try Lessons 1, 10, and 20 without inputting any personal details, but this content and material remains the intellectual property of TEFLmasters and condition 1.1 applies in full.

2. ELIGIBILITY AND ENROLLMENT

2.1 TEFLmasters invites students over 18 years of age with moderate to fluent English proficiency to enroll in our courses.

2.2 To enroll in any TEFL course, students must provide valid personal information including:

• First and family names (as they appear on passport or official identification)
• Valid email address
• Full billing address

2.3 It is critical that names provided match the student’s passport or the name under which the student will apply for TEFL employment.

2.4 TEFLmasters may refuse to change a name on certification that is notably different from the name provided at course sign-up.

2.5 TEFLmasters reserves the right to refuse certification to any student suspected of completing the course on behalf of another person, based on name discrepancies or other evidence. In such cases, payment may be refunded and no certification will be provided. Each case will be treated individually without bias.

3. COURSE OFFERINGS AND PRICING

3.1 Available Courses (currently on sale with sale price listed):

120-Hour TEFL Course:

• Standard: $49 USD
• With Assignments: $69 USD (includes QR-verified digital certificates)

168-Hour TEFL Course:

• Standard: $64 USD
• With Assignments: $94 USD (includes QR-verified digital certificates)

20-Hour Practical TEFL Add-On:

• $79 USD (includes 20 hours teaching practice + 4 hours structured reflection) – discounted when bundled
• See Section 14 for detailed Practical Add-On Terms

3.2 Base prices are always displayed in USD ($), though multiple currencies are available at checkout.

3.3 All courses are available worldwide to students who meet eligibility requirements and can pay via secure credit card payment.

4. COURSE STRUCTURE AND CONTENT

4.1 The 120-hour and 168-hour courses are paid online courses requiring internet access.

4.2 Courses are divided into lessons; all lessons include videos and text content.

4.3 Each lesson is purposefully different, but TEFLmasters may occasionally re-use videos from previous lessons when the information is relevant to multiple topics.

4.4 All lessons must be completed in full by paying students in order to complete the course.

4.5 Students must complete all lesson quizzes satisfactorily to pass. Resits are allowed after feedback is given.

4.6 Free trial lessons (Lesson 20) do not include quizzes, but all paid course quizzes are multiple-choice format (with 10-13 assignments if paying for the ‘Assignments’ course versions).

5. ASSESSMENT AND PASSING REQUIREMENTS

5.1 Students must achieve a minimum score of 75% on all unit/lesson quizzes to pass (and complete all assignments to a ‘completed satisfactorily’ standard meaning that all questions are answered and to a standard considered acceptable by the awarding tutor.

5.2 Students are allowed unlimited attempts to pass unit quizzes. Practical assignments are limited to 3 retakes.

5.3 Midterm and final tests allow a maximum of 3 resits each.

5.4 Quiz results will under no circumstances be rounded up. A score of 74.99% or below is not a passing grade.

5.5 All quiz questions assess the unit content as presented in course materials.

5.6 While failure is possible, no student has failed our courses to date.

6. COURSE COMPLETION DEADLINES

6.1 All Courses (120-hour and 168-hour):

• Students have 183 days from the date of original sign-up to complete the course
• After this time, student progress may be permanently deleted

6.2 Deadline Extensions:

• Students wishing to extend their deadline must contact TEFLmasters administration before the deadline expires
• Extension fee: $15 USD for an additional 2 months
• Extensions entitle students to digital certification upon successful course completion

7. CERTIFICATION

7.1 Standard Course Certification:

• Includes one digital PDF certificate with gold seal image (and QR)
• Includes one digital PDF certificate with no gold seal image (and QR)
• Includes one digital PDF transcript with all lessons listed (and QR)
• All feature QR code embedding for verification
• QR code links to TEFLmasters verification page (effective November 16, 2025)
• Students input certificate number and name to access online transcript (verification)
• All certificates emailed to successful graduates within 2 working days of course completion

7.3 Self-Print Certificate Option:

• Available for purchase at $10 USD for standard course graduates
• Provides same legitimacy as couriered hardcopy certificates
• Aligns with our environmental values

7.4 Certificate Name Policy:

• Students enrolled or previously enrolled in our courses are entitled only to the certification inclusions specified in their chosen package
• Names on certificates must match enrollment information as per Section 2

7.5 Certificate Delivery Timeframe:

• Every effort is made to ensure digital certificates are emailed within 2 working days of course completion
• Processing may take longer in some cases
• Students who have not received certification within this period should contact TEFLmasters for assistance

8. CERTIFICATE VERIFICATION SYSTEM (New: Effective November 16, 2025)

8.1 Premium certificates include QR code verification linking to our online verification portal.

8.2 Previously, each certificate had its own dedicated verification page. As of November 16, 2025, all verifications are processed through our central verification system.

8.3 To verify a certificate, third parties scan the QR code or visit our verification page and input:

• Certificate number
• Graduate name

8.4 Verified information displays the graduate’s transcript and course completion details.

9. REFUND POLICY

9.1 Standard Refund Period:

Students may request a full refund within 14 days of payment submission, provided:

• The refund request is made via email
• The student has not progressed beyond Lesson 2 of the online course

9.2 The 14-day period constitutes a “cooling-off period” as required by consumer protection laws.

9.3 By accessing any quizzes beyond Unit 2, students acknowledge they have begun the course and their right to a full refund without deductions (outlined below, though rarely administered) is forfeited. TEFLmasters may still decide to issue a full refund (and has always done so before), but this is an act of kindness rather than a legal requirement (please see digital rights law in the UK and EU for protections afforded to digital products).

9.4 Partial Refund Structure:

Refunds provided after students access paid quizzes (from Unit 2 onwards) incur deductions as follows:

• $5 USD per quiz accessed, up to the full course total and
• $5 USD per assignment received
• Quizzes and received assignments represent proof that a student has utilized educational resources and constitute a chargeable service

9.5 This policy complies with EU and UK law regarding digital goods purchases and provides fair protection to TEFLmasters for content services utilized.

9.6 Exceptional Circumstances:

If a student wishes to cancel after the 14-day period has expired, TEFLmasters cannot provide a refund except under exceptional circumstances, including:

• Individual technology faults or technical glitches not resolved within 2 days
• Other exceptional circumstances as determined by course organizers (decision is final)

9.7 Students are encouraged to try free lessons to ensure the delivery methods suit their learning needs before purchasing.

9.8 Repeat Customer Policy:

Students previously granted a refund by TEFLmasters (without paying a refund processing fee) who subsequently re-purchase a course waive their right to a full refund. Such students will be charged:

• The credit card processing fee (from Stripe or PayPal)
• All applicable digital usage fees as set out in Section 9.4

9.9 This policy prevents abuse of our refund system.

9.10 Refund Processing:

All refunds must be processed through the original payment card used for purchase. Credit card processing fees are the responsibility of the refunded student. For security reasons, it may not be possible to change payment cards during refund processing.

10. PRACTICAL TEFL ADD-ON REFUND POLICY (New: Effective November 16, 2025)

10.1 Full refunds for the Practical TEFL Add-On are available within 14 days of enrollment if no documentation has been submitted.

10.2 No refunds are available after documentation has been submitted for review.

10.3 No refunds are provided for failure to complete teaching hours within the specified deadline (but we do offer free extensions).

10.4 No refunds are provided if submitted documentation is rejected for not meeting requirements (though we generally accept that mistakes happen and allow you to rectify/amend your original documents).

10.5 See Section 14 for complete Practical Add-On terms.

11. STUDENT ACCOUNT ACCESS

11.1 After initial sign-up, students should be automatically logged in and enrolled for the 120-hour TEFL course (the first mandated course for even longer courses) and are transferred to the student area where they should see all available courses.

11.2 Alternatively, students can access their course by contacting us or:

• Visiting the student area page
• Locating their purchased course on the left side of the page
• Clicking to enroll

11.3 Students must keep passwords secure and not share login credentials with others.

12. TUTOR SUPPORT

12.1 Tutor support is included with all online courses at no additional charge.

12.2 TEFLmasters staff will answer course-related inquiries and provide technical support free of charge.

12.3 Response Times:

• Under normal circumstances: within 1 hour (but we operate only for 16 hours in the average day)
• Maximum response time: 24 hours
• During holiday periods (e.g., Chinese New Year, Christmas): extended response times may apply to accommodate global staff holidays

12.4 Course content is designed to be clear and understandable. Students also have access to internet search engines and online libraries for additional research.

13. CERTIFICATION ACCEPTANCE

13.1 TEFLmasters makes every effort to ensure courses are professional, legitimate (through accreditation, content revision, and safeguarding against circumvention of our timed training system), and globally recognized. Our content has been designed, made, and delivered using the experience of our team who are all highly experienced and qualified English teachers.

13.2 Our certificates have been accepted globally since our launch in 2020.

13.3 TEFLmasters is not responsible if a company, institution, or official body does not accept our certification.

13.4 We have little control over the independent decisions of employers or officials.

13.5 No company can offer 100% certainty regarding acceptance of certification by all employers globally.

13.6 TEFLmasters cannot be held liable for future policy changes by employers or regulatory bodies.

13.7 We reassure trainees that our certification has been used successfully worldwide without issue to date.

14. PRACTICAL TEFL ADD-ON TERMS (New: Effective November 16, 2025)

14.1 PROGRAM OVERVIEW

14.1.1 The Practical TEFL Add-On consists of:

• Minimum 20 hours of documented teaching practice
• 4 hours of structured reflection and self-assessment
• Submission of required documentation for verification and sign-off

14.1.2 This add-on is supplementary to core TEFL certification and requires separate enrollment and payment of $79 USD (lower if bundled).

14.1.3 Successful completion results in a Practical TEFL Certificate endorsed by TEFLmasters.

14.2 STUDENT RESPONSIBILITIES

14.2.1 Teaching Practice Organization

Students are solely responsible for:

• Sourcing and arranging their own teaching practice opportunities
• Ensuring the teaching environment is safe and appropriate
• Obtaining necessary permissions, visas, or legal requirements in their location
• Ensuring compliance with local laws and regulations regarding teaching or volunteering

14.2.2 Teaching Practice Requirements

The 20 hours must meet the following criteria:

• Teaching English as a foreign or second language to non-native speakers
• Direct instruction time (planning, breaks, and administrative time do not count)
• Taught to learners aged 16+ (or with appropriate safeguarding measures for younger learners – see Section 14.7)
• Conducted in-person or online via live synchronous sessions (pre-recorded lessons do not qualify)
• Completed within 12 months of enrollment in the add-on program
• May be split across multiple teaching contexts or consolidated in one placement

14.2.3 Documentation Requirements

Students must submit:

• Teaching Log: Detailed record of all 20 hours including dates, times, learner levels, lesson topics, and teaching context
• Verification Letters: Signed confirmation from the organization/institution/individual where teaching was conducted, on official letterhead where applicable, or statutory declaration if self-organized
• Lesson Plans: Minimum of 4 complete lesson plans from different sessions
• Reflection Journal: 4 hours of structured reflection addressing provided prompts and analysing teaching experiences
• Evidence: Minimum of 3 pieces of supporting evidence (photos of classroom/online sessions, student work samples, screenshots, certificates from host organisation, etc.)

14.2.4 Submission Deadlines

• All documentation must be submitted within 12 months of enrollment
• Extensions may be requested in writing and are granted at the discretion of TEFLmasters
• Failure to submit within the deadline may result in forfeiture of fees paid

14.3 TEFLMASTERS RESPONSIBILITIES

14.3.1 Support Provided

TEFLmasters will provide:

• Guidelines and templates for teaching logs, lesson plans, and reflections
• Clear criteria for acceptable teaching practice contexts
• Structured reflection prompts and self-assessment frameworks
• Review and verification of submitted documentation
• Issuance of certificate upon successful completion

14.3.2 Review Process

• Documentation reviewed within 2 business days of submission
• If documentation is incomplete or does not meet requirements, students will be notified and given one opportunity to resubmit within 30 days
• Final decisions regarding acceptance of teaching practice are at the sole discretion of TEFLmasters

14.3.3 Resubmission Fee

If documentation is rejected and requires substantial revision beyond the one free resubmission, a $15 USD resubmission review fee may apply.

14.4 LIMITATIONS OF LIABILITY

14.4.1 No Placement Services

TEFLmasters does not:

• Arrange, facilitate, or guarantee teaching placements
• Verify the safety, legitimacy, or quality of teaching contexts chosen by students
• Provide insurance coverage for teaching practice activities
• Accept responsibility for student experiences during teaching practice

14.4.2 Student Liability

Students acknowledge and agree that:

• They undertake teaching practice entirely at their own risk
• TEFLmasters bears no liability for any injury, loss, damage, or harm (physical, emotional, financial, or otherwise) arising from teaching practice activities
• They are responsible for obtaining appropriate insurance coverage (liability insurance, travel insurance, health insurance, etc.) as needed
• They are responsible for ensuring safeguarding requirements are met when teaching minors

14.4.3 Third-Party Relationships

Any arrangements between students and schools, language centers, volunteer organizations, or private students are entirely independent of TEFLmasters. We accept no responsibility for:

• Payment disputes
• Contractual disagreements
• Workplace issues or conflicts
• Quality of supervision or support provided
• Cancellations or changes to placements

14.5 VERIFICATION AND ACADEMIC INTEGRITY

14.5.1 Authenticity Requirements

Students must certify that:

• All submitted documentation is truthful and accurate
• Teaching hours claimed were actually completed as described
• Reflection work is their own original writing
• Evidence submitted is genuine and unaltered

14.5.2 Verification Process

TEFLmasters reserves the right to:

• Contact organizations or individuals listed as verification sources
• Request additional evidence or clarification
• Conduct video interviews with students about their teaching experience
• Reject any documentation deemed fraudulent, insufficient, or inappropriate

14.5.3 Consequences of Falsification

Submitting false information or fraudulent documentation will result in:

• Immediate disqualification from the program
• Forfeiture of all fees paid
• Withdrawal of any certificates already issued
• Possible legal action
• Permanent ban from all TEFLmasters programs

14.6 ACCEPTABLE TEACHING CONTEXTS

14.6.1 Approved Contexts Include:

• Language schools or institutes
• Community centers or libraries offering ESL/EFL classes
• University or college language programs
• Corporate training environments
• Online tutoring platforms with live instruction
• Private tutoring (individual or small groups)
• Volunteer programs with established organizations
• Schools or educational institutions
• Tuition of friends and/or family members who are L2 English speakers (provided you supply full video and/or audio when requested) along with other requested evidence

14.6.2 Contexts That Do NOT Qualify:

• Informal conversation practice without structured lessons
• Conversation exchange or language swap arrangements
• Pre-recorded or asynchronous online content creation
• Tutoring in subjects other than English language
• Teaching to native English speakers
• Unpaid assistance or observation without direct teaching responsibility

14.6.3 Minimum Standards

Teaching contexts must involve:

• Clear instructional objectives
• Planned lesson content
• Assessment or feedback to learners
• Appropriate learner engagement

14.7 SAFEGUARDING AND CHILD PROTECTION

14.7.1 Teaching Learners Under 16

If teaching practice involves learners under 16 years of age, students must:

• Obtain appropriate background checks or clearances as required by local law
• Ensure a responsible adult is present during all teaching sessions
• Follow safeguarding policies of the host organization
• Never be alone with minors in unsupervised settings

14.7.2 Safeguarding Certification

Students are strongly encouraged to complete safeguarding training appropriate to their context. TEFLmasters can recommend resources but does not provide safeguarding certification.

14.7.3 Reporting Requirements

Any safeguarding concerns arising during teaching practice must be reported immediately to the appropriate local authorities. TEFLmasters is not a reporting body for safeguarding issues.

14.8 PRACTICAL ADD-ON CERTIFICATE

14.8.1 Certificate Award

Upon successful completion, students receive:

• Digital self-print TEFL certificates in PDF format with QR-embedding for verification
• Verification on TEFLmasters online certificate verification system

14.8.2 Certificate Content

The certificate will state:

• Student name
• Completion of 24-Hour Practical TEFL Add-On
• Date of completion
• TEFLmasters’ accreditation details

14.8.3 Certificate Replacement

Lost or damaged certificates can be replaced for a $15 USD administrative fee.

14.9 INTELLECTUAL PROPERTY – PRACTICAL ADD-ON

14.9.1 Student Work

Students retain ownership of their lesson plans, reflections, and original materials created during teaching practice.

14.9.2 Use of Submissions

By submitting documentation, students grant TEFLmasters permission to:

• Use anonymized excerpts for training or example purposes
• Review content for quality assurance and program improvement
• Retain records for verification purposes

Personal identifying information will not be shared without explicit consent.

15. LIABILITY AND RESPONSIBILITY

15.1 TEFLmasters is not responsible for any personal or property damages, or liability in any form, incurred by students who choose to learn to teach English via our online TEFL courses.

15.2 TEFLmasters is strictly a TEFL course provider but does take responsibility for verifying the legitimacy of teaching practice undertakings (e.g., we are responsible for contacting your teaching practice supervisor and/or students and verifying that such practice took place in the location(s) and date(s) specified).

15.3 Students are responsible for:

• Any charges incurred for accessing the course (e.g., internet or travel charges)
• Their actions while undertaking the course
• Verifying that our course format suits their learning needs before purchasing

16. PAYMENT SECURITY AND DATA PROTECTION

16.1 TEFLmasters does not have access to credit card details or full payment information.

16.2 All payments are processed through secure third-party payment processors (Stripe and PayPal).

16.3 TEFLmasters collects only necessary personal information as outlined in Section 2.2.

16.4 For complete data protection information, please refer to our Privacy Policy.

17. CUSTOMER SERVICE AND COMPLAINTS

17.1 TEFLmasters strives to ensure students receive the best training and service possible.

17.2 If for any reason you are not satisfied with our service, please contact us via:

• Email: support@teflmasters.com
• TEFLmasters contact page

17.3 We will endeavor to resolve all complaints promptly and professionally.

18. MODIFICATIONS TO TERMS

18.1 Terms and conditions may change during your course enrollment period.

18.2 Changes will never impact:

• The price of your course
• The inclusions you are entitled to under your enrollment package
• The quality of course content

18.3 Material changes to terms will be communicated to enrolled students via email.

18.4 The version of terms and conditions in effect at the time of enrollment applies to that enrollment.

19. ACCEPTANCE OF TERMS

19.1 By signing up for any TEFLmasters course, you agree to accept all these conditions.

19.2 Enrollment in the Practical TEFL Add-On constitutes acceptance of both these general terms and the specific Practical Add-On terms outlined in Section 14.

Website: https://teflmasters.com
Contact: support@teflmasters.com

Terms Last Updated: November 16, 2025