Terms & Conditions

1.1 All material on the TEFLmasters website is the property of TEFLmasters. Copying, sharing, or reproducing any material beyond the provided social media sharing buttons is strictly prohibited.

1.2 It is free to try Lesson 20 without inputting any personal details, but this content and material remains the intellectual property of TEFLmasters, and condition 1.1 applies in full.

2.1 TEFLmasters invites students over 18 years of age with moderate to fluent English proficiency to enroll in our courses.

2.2 To enroll in any TEFL course, students must provide valid personal information, including:

• First and family names (as they appear on passport or official identification)
• Valid email address
• Full billing address

2.3 It is critical that names provided match the student's passport or the name under which the student will apply for TEFL employment.

2.4 TEFLmasters may refuse to change a name on certification that is notably different from the name provided at course sign-up.

2.5 TEFLmasters reserves the right to refuse certification to any student suspected of completing the course on behalf of another person, based on name discrepancies or other evidence. In such cases, payment may be refunded and no certification will be provided. Each case will be treated individually and without bias.

3.1 Available courses (currently on sale, with sale price listed):

• 120-Hour TEFL Course: Standard $49 USD, With Assignments $69 USD
• 168-Hour TEFL Course: Standard $64 USD, With Assignments $89 USD
• 20-Hour Practical Teaching TEFL Add-On: $79 USD (includes 20 hours teaching practice plus 4 hours structured reflection), discounted when bundled. See Section 15 for detailed terms.

3.2 Base prices are always displayed in USD ($), though multiple currencies are available at checkout.

3.3 All courses are available worldwide to students who meet eligibility requirements and can pay via secure credit card payment.

3.4 Any student who accesses material without paying may be removed at any point and does not have the right to become TEFL certified, even upon completing a full course, until full payment has been received.

4.1 The 120-hour and 168-hour courses are paid online courses requiring internet access.

4.2 Courses are divided into lessons; all lessons include videos and text content.

4.3 Each lesson is purposefully different, but TEFLmasters may occasionally reuse videos from previous lessons when the information is relevant to multiple topics.

4.4 All lessons must be completed in full by paying students in order to complete the course.

4.5 Students must complete all lesson quizzes satisfactorily to pass. Resits are allowed after feedback is given.

4.6 Free trial lessons (Lesson 20) do not include quizzes, but all paid course quizzes are multiple-choice format, with 10 to 13 assignments included for those paying for the Assignments course versions.

5.1 Students must achieve a minimum score of 75% on all unit and lesson quizzes to pass, and complete all assignments to a "completed satisfactorily" standard, meaning all questions are answered to a standard considered acceptable by the awarding tutor.

5.2 Students are allowed unlimited attempts to pass unit quizzes. Practical assignments are limited to 3 retakes.

5.3 Midterm and final tests allow a maximum of 3 resits each.

5.4 Quiz results will under no circumstances be rounded up. A score of 74.99% or below is not a passing grade.

5.5 All quiz questions assess the unit content as presented in course materials.

5.6 Our courses are designed with clear, achievable standards, supported by unlimited quiz attempts and structured guidance for practical work, so that motivated students have a genuine opportunity to succeed.

6.1 Authenticity Requirements

To ensure the value and credibility of your TEFL certification, all assignment submissions must be your own work and reflect your own thinking, experience, and learning.

6.2 Acceptable Use of AI Tools

Students may use AI tools (such as ChatGPT, Claude, or similar) as learning aids in the following ways:

• To understand difficult concepts or terminology
• To receive feedback on draft work before submission
• To check grammar, spelling, or clarity of ideas you have already written
• To brainstorm ideas or approaches to assignments

6.3 Prohibited Use of AI Tools

• Submitting AI-generated text as your own work
• Copying and pasting AI outputs without substantial original thought and personalization
• Having AI write your assignments, lesson plans, reflections, or other assessed work for you
• Using AI to generate examples or personal anecdotes instead of drawing from your own experience

6.4 Required Transparency

If you use AI tools to assist with any part of an assignment (beyond basic grammar checking), you must:

• Include a brief note in your submission stating: "I used [AI tool name] to help with [specific task]"
• Ensure all core ideas, examples, and reflections are your own
• Be prepared to discuss your submission if requested

6.5 Detection and Verification

TEFLmasters reserves the right to review submissions for patterns consistent with AI-generated content, use AI detection tools to flag submissions for closer review, and request additional evidence of authenticity, including follow-up questions, specific personal examples, brief video or audio explanations, or resubmission with additional personal detail.

6.6 Consequences of Academic Dishonesty

First Offense: Assignment flagged and student notified; resubmission of authentic work required within 7 days; guidance provided; no penalty if resubmitted authentically.

Second Offense: Assignment receives zero marks; student must redo the assignment under closer scrutiny; a warning is formally noted in the student file; certificate withheld until resolved.

Pattern of AI Use or Refusal to Comply: Student may be removed from the assignments course, offered transfer to the non-assignment course version with a partial refund (Section 6.7), or, in cases of deliberate and repeated dishonesty, certification may be permanently denied.

6.7 Course Downgrade Option for Academic Integrity Violations

Students may be offered a transfer to the standard (non-assignment) version of their enrolled course. The partial refund is calculated as the price difference between the assignment and non-assignment course version, minus an administrative fee of $10 USD where 1 to 5 assignments have been submitted, or $20 USD where 6 or more assignments have been submitted.

Example: A student enrolled in the 120-hour course with Assignments ($69), who has submitted 7 assignments and is transferred to the 120-hour Standard course ($49), would receive: $69 minus $49 minus $20 = $0 refund.

Students retain access to completed coursework and quizzes; certification will reflect standard course completion only. This option is offered at TEFLmasters' discretion and is not guaranteed. Accepting this transfer waives further claims related to the original enrollment, though this does not affect any statutory rights that cannot be waived by agreement.

6.8 Why Academic Integrity Matters

These assignments are designed to develop skills you will use in real classrooms. If AI does the work for you, you will not develop the teaching competencies necessary to succeed as an English language teacher. Our certification's value depends on employers trusting that graduates have completed the training themselves.

6.9 Questions About AI Use

If you are unsure whether your intended use of AI is acceptable, please contact us before submitting.

7.1 Students have 183 days from the date of original sign-up to complete the course. After this time, student progress may be permanently deleted.

7.2 Students wishing to extend their deadline must contact TEFLmasters administration before the deadline expires. Extension fee: $20 USD for an additional 2 months. Extensions entitle students to digital certification upon successful course completion.

8.1 Standard course certification (from January 9, 2026) includes one digital PDF certificate with gold seal image and QR code, one digital PDF transcript with all lessons listed and QR code, and verification via the TEFLmasters portal. Certificates are typically emailed within 24 hours, and usually within 3 hours.

8.2 Self-print certificates are already included with all courses and carry the same legitimacy as couriered hardcopies.

8.3 Names on certificates must match enrollment information as per Section 2.

8.4 Digital certificates are generally emailed within 2 working days of course completion, usually within 2 to 4 hours. Students who have not received certification within this period should contact TEFLmasters.

8.5 A courier-delivered hardcopy certificate may be purchased for a minimum $20 administration fee plus courier cost (generally around $55 with FedEx or UPS, though rates vary by location and may be significantly higher from some regions, including parts of Asia). Private information required by the courier, such as a TIN, may be requested. Hardcopy certificates are not required for notarization or apostille.

9.1 All certificates include QR code verification linking to our online verification portal.

9.2 As of November 16, 2025, all verifications are processed through a central verification system (previously each certificate had its own dedicated page).

9.3 To verify a certificate, third parties scan the QR code or visit our verification page and input the certificate number and graduate family name.

9.4 Verified information displays the graduate's transcript and course completion details.

10.1 As a consumer, you have a statutory right to cancel your course purchase within 14 days of payment for a full refund, in accordance with the UK Consumer Contracts Regulations 2013 and equivalent EU consumer protection law.

10.2 At checkout, you will be asked to confirm that you wish to begin accessing the course immediately, and that you understand this may affect your cancellation rights once the service has begun. If you do not provide this confirmation, standard delivery timelines will apply before access is granted.

10.3 If you cancel within the 14-day period after having accessed course content, you remain entitled to a refund, but TEFLmasters may deduct an amount that reflects the proportion of the course you have used, up to the value already delivered. This proportion is calculated with reference to the number of quizzes accessed and assignments received, as set out in 10.4, and will never exceed the total price paid.

10.4 Where a proportionate deduction applies under 10.3, this is calculated at $5 USD per quiz accessed and $5 USD per assignment received, reflecting the educational resources and tutor time already provided.

10.5 After the 14-day period has expired, refunds are not offered as a matter of course, but TEFLmasters may consider a refund in exceptional circumstances, such as an unresolved technical fault not fixed within 2 days, or other circumstances reviewed on a case-by-case basis.

10.6 Students are encouraged to try the free lesson before purchasing, to help ensure the course format suits their learning needs.

10.7 Where a student has previously received a refund from TEFLmasters and subsequently purchases a further course, any new refund request within the 14-day period will still be honored in line with statutory rights, though TEFLmasters may apply additional review to such requests and may deduct applicable card processing fees and any proportionate usage amounts under 10.4.

10.8 This additional review process is intended to prevent misuse of the refund system while ensuring all customers retain their full legal entitlements.

10.9 Refunds are processed through the original payment method used for purchase. Card processing fees charged by the payment provider, where applicable, are the responsibility of the refunded student.

11.1 Full refunds are available within 14 days of enrollment if no documentation has been submitted, in line with your statutory cancellation rights.

11.2 Once documentation has been submitted for review, this reflects a service that has begun at your request, and refunds will generally not be available beyond the 14-day period, except where required by law.

11.3 No refunds are provided for failure to complete teaching hours within the specified deadline. Free extensions are available instead; please contact us to request one.

11.4 No refunds are provided where submitted documentation is rejected for not meeting requirements, though amendments and resubmission are generally accepted at no extra cost for the first attempt.

11.5 See Section 15 for complete Practical Add-On terms.

12.1 After sign-up, students are automatically enrolled and logged into the 120-hour TEFL course (the first mandated course, even for longer programs) and transferred to the student area.

12.2 Students can otherwise access their course via the student area page, locating their purchased course, and clicking to enroll.

12.3 Students must keep passwords secure and must not share login credentials. Login is via email address.

13.1 Tutor support is included with all online courses at no additional charge.

13.2 TEFLmasters staff will answer course-related inquiries and provide technical support free of charge.

13.3 Response times are typically within 1 hour during our normal 16-hour operating day, with a maximum response time of 24 hours. Extended response times may apply during global holiday periods.

13.4 Course content combines digital voice instructional videos with supplementary videos featuring real human voices, alongside access to external research resources.

14.1 TEFLmasters ensures courses are professional, legitimate, and globally recognized, designed and delivered by qualified, experienced English teachers.

14.2 Certificates have been accepted globally since launch in 2020.

14.3 TEFLmasters is not responsible if a company, institution, or official body chooses not to accept our certification.

14.4 If we hear of any company, school, or organization not willing to accept our certification, we will contact them directly and provide free access to our content so they can review it themselves.

14.5 No provider can guarantee complete certainty of acceptance by every employer worldwide.

14.6 TEFLmasters cannot be held liable for future policy changes made by employers or regulatory bodies.

14.7 Our certification has been used successfully worldwide without issue to date.

15.1 Program Overview

The Practical TEFL Add-On consists of a minimum of 20 hours of documented teaching practice, 4 hours of structured reflection and self-assessment, and submission of required documentation for verification and sign-off. It is supplementary to core TEFL certification, requiring separate enrollment and payment of $79 USD (lower if bundled). Successful completion results in a Practical TEFL Certificate endorsed by TEFLmasters.

15.2 Student Responsibilities

Students are solely responsible for sourcing their own teaching practice opportunities, ensuring a safe and appropriate environment, obtaining necessary permissions or visas, and complying with local laws.

Teaching practice must involve direct instruction of English as a foreign or second language to non-native speakers aged 16 or over (or with appropriate safeguarding for younger learners, see 15.7), conducted in person or via live synchronous sessions, and completed within 12 months of enrollment.

Required documentation includes a teaching log, verification letters, a minimum of 4 complete lesson plans, a 4-hour reflection journal, and a minimum of 3 pieces of supporting evidence.

All documentation must adhere to the Academic Integrity policy in Section 6. Lesson plans, reflections, and logs must be authentic and personally completed. AI may assist with brainstorming or grammar checking only, with disclosure required per 6.4.

All documentation must be submitted within 12 months of enrollment. Extensions may be requested in writing and are granted at TEFLmasters' discretion.

15.3 TEFLmasters Responsibilities

TEFLmasters provides guidelines and templates, clear criteria for acceptable contexts, structured reflection prompts, review and verification of documentation, and certificate issuance upon successful completion. Documentation is reviewed within 2 business days; incomplete submissions may be resubmitted once within 30 days at no charge. A $20 USD resubmission review fee may apply to further resubmissions beyond the first.

15.4 Limitations of Liability

TEFLmasters does not arrange, facilitate, or guarantee placements. To the fullest extent permitted by law, TEFLmasters is not liable for loss, damage, or harm arising from teaching practice activities that are organized and undertaken independently by the student. Students are responsible for their own insurance and safeguarding compliance. Arrangements with third-party schools or organizations are independent of TEFLmasters. Nothing in this clause excludes or limits liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot be excluded or limited under applicable law.

15.5 Verification and Academic Integrity

Students must certify that all documentation is truthful and accurate. TEFLmasters may contact verification sources, request clarification, or conduct interviews. Falsified documentation will result in immediate disqualification, forfeiture of fees, withdrawal of any certificates already issued, possible legal action, and a permanent ban from all TEFLmasters programs.

15.6 Acceptable Teaching Contexts

Approved contexts include language schools, community centers, university programs, corporate training, online tutoring platforms, private tutoring, volunteer programs, schools, and tutoring of friends or family who are second-language English speakers (with video or audio evidence). Contexts that do not qualify include informal conversation practice, language exchange arrangements, pre-recorded content, non-English tutoring, teaching native speakers, or unpaid observation without direct teaching responsibility.

15.7 Safeguarding and Child Protection

Teaching learners under 16 requires appropriate background checks, the presence of a responsible adult, adherence to the host organization's safeguarding policies, and no unsupervised contact with minors. Safeguarding training is encouraged. Any concerns must be reported to local authorities; TEFLmasters is not a reporting body.

15.8 Practical Add-On Certificate

Successful completion results in a digital self-print certificate with QR verification, stating the student's name, completion of the Practical TEFL Add-On, date of completion, and accreditation details. Replacement certificates cost $20 USD.

15.9 Intellectual Property, Practical Add-On

Students retain ownership of lesson plans, reflections, and materials they create. By submitting documentation, students grant TEFLmasters permission to use anonymized excerpts for training purposes and to retain records for verification, without sharing identifying information without consent.

16.1 To the fullest extent permitted by law, TEFLmasters is not responsible for personal or property damages, or other liability, arising from a student's independent choice to learn to teach English via our online courses.

16.2 TEFLmasters is strictly a course provider, but does take responsibility for verifying the legitimacy of teaching practice undertakings, including contacting supervisors and/or students to confirm that practice took place as specified.

16.3 Students are responsible for any charges incurred while accessing the course, for their own actions during the course, and for confirming that the course format suits their needs before purchase.

16.4 Nothing in these Terms excludes or limits TEFLmasters' liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable UK or EU law.

17.1 TEFLmasters does not have access to credit card details or full payment information.

17.2 All payments are processed through secure third-party processors, namely Stripe and PayPal.

17.3 TEFLmasters collects only the personal information necessary, as outlined in Section 2.2.

17.4 For complete data protection information, please refer to our Privacy Policy.

18.1 TEFLmasters strives to ensure students receive the best training and service possible.

18.2 If you are not satisfied with our service, please contact us by email at support@teflmasters.com, or through our contact page.

18.3 We will endeavor to resolve all complaints promptly and professionally.

19.1 Terms and conditions may change during your course enrollment period.

19.2 Changes will never impact the price of your course, the inclusions you are entitled to under your enrollment package, or the quality of course content.

19.3 Material changes will be communicated to enrolled students via email.

19.4 The version of these terms in effect at the time of enrollment applies to that enrollment.

20.1 By signing up for any TEFLmasters course, you agree to accept all of these conditions.

20.2 Enrollment in the Practical TEFL Add-On constitutes acceptance of both these general terms and the specific Practical Add-On terms outlined in Section 15.

21.1 Overview

This section applies to tutor-marked practical assignments across all TEFLmasters courses that include a practical assignments component, including the 120-hour, 168-hour, and Practical Assignments (lesson planning and demo teaching) tracks. All "not yet" and "fail" outcomes on practical assignments are reviewed and moderated by TEFLmasters tutors.

21.2 Guidance After a Second "Not Yet"

If a student receives a "not yet" outcome twice on the same practical assignment, TEFLmasters will provide additional written guidance clarifying exactly what is expected before a further attempt is made.

21.3 Outcome After a Third "Not Yet"

If a third "not yet" outcome is given on the same assignment after guidance has been provided, the practical assignments section of the course will be marked as failed. This outcome applies only to the practical assignments component and does not affect any other part of the course.

21.4 Your Certificate Is Still Protected

A fail in the practical assignments section does not prevent a student from receiving their full course certificate. Provided all other required units, quizzes, and non-practical coursework have been completed to the required standard, the student will still receive their standard course certificate, for example, the 120-hour TEFL or 168-hour TEFL certificate, or the certificate corresponding to their enrolled course length.

21.5 Complimentary Course Extension

Students who receive a fail in the practical assignments section will be given free access to the relevant 40- or 48-hour course extension:

• 120-hour TEFL students receive free access to the 48-hour Adults and Young Learners extension.
• 168-hour TEFL students receive free access to the 40-hour Business TEFL extension.

This complimentary access reflects the value of the practical assignments fee already paid, and ensures students still receive meaningful additional training and course hours, even where the practical section itself was not completed successfully. This access must be activated and used within 6 months of the fail outcome being recorded, after which it will expire.

21.6 Refunds

No refunds are provided for the practical assignments section in the event of a fail outcome, or for any portion of the practical assignments section that remains unused or unattempted at the point a fail outcome is recorded. This does not affect any statutory cancellation rights available under Section 10 where applicable.

21.7 Tutor Moderation

All outcomes under this section are reviewed and moderated by TEFLmasters tutors, to ensure consistency and fairness across all submissions.

21.8 Relationship to Section 6

This section governs outcomes based on assignment quality and repeated attempts. Where a "not yet" or fail outcome results from a suspected breach of academic integrity, the escalation process in Section 6 applies instead.

22.1 Nothing in these Terms affects your statutory rights as a consumer under the laws of England and Wales, or, where applicable, the consumer protection laws of your country of residence within the EU or UK.

22.2 Where any provision in these Terms is found to conflict with your non-excludable statutory rights, your statutory rights will prevail.

22.3 If you have any concerns about how these Terms interact with your consumer rights, please contact us at support@teflmasters.com and we will be happy to clarify.

23.1 These Terms, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales.

23.2 The courts of England and Wales will have non-exclusive jurisdiction over any dispute arising from these Terms, meaning that if you live outside England and Wales, you may still bring a claim in your country of residence where required by local consumer protection law.

24.1 If any provision of these Terms is found by a court or regulator to be invalid, unlawful, or unenforceable, that provision will be treated as removed to the minimum extent necessary, and the remaining provisions will continue in full force and effect.